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Returns, Terms & Conditions


Returns Policy / Order Cancellation

All goods purchased from Hair Made Easi online may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before returning the product please ensure that you complete our returns from which you can download from our website. Click here to download our returns form

Returns Policy - Faulty Goods

If your hair extension tools appear faulty due to quality issues, the fault must be reported to us via email to the Customer Service Department: within a maximum of 30 days of the receipt date

When getting in touch about any problems with your order please provide us with an image of your packing slip. Also when returning products back to us please include your packing slip in the parcel *

All returns must have a fully completed Report Form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 60 days will result in the case being closed.

We do not guarantee the use of our hair extension holders if;

  • chemicals are used and left on the hair extension holders for a prolonged length of time (for example longer than a colouring service, over night)
  • when heated tools have caused damage to our products.
  • when general misuse has taken place

The goods are the responsibility of the customer until they reach us. Please ensure all items are packaged properly to avoid transit damages.

You must take care of our goods whilst they are in your possession. Any item to be returned must be returned in its original shipped condition and original undamaged packaging.

You or your carrier are responsible for any returned goods until they reach us. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

We are unable to replace or exchange an item until the original parcel is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself.

If there is an item missing from your order after receiving it, we have a 48 hour window where we will investigate the matter. Once the 48 hour period is over, we will not be held responsible for this.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.

Once approved, then your credit will be processed, and a gift certificate for the amount of the goods purchased will be issued.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be returned.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


To return your product, you should mail your product to: Hair Made Easi Ltd, Bury Business Centre, Kay Street, Bury, BL9 6BU, United Kingdom. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

T: +44 (0) 7984858215 (Monday-Friday, 8am-5pm)

Place of registration: Bury, UK
Company Registration No. 10429477
VAT No. 256181306
EUIPO application number 003475847-0001

Trade Mark No. UK00003243066