*COVID 19 UPDATE - PLEASE EXPECT SOME DELAY ON ALL UK AND INTERNATIONAL DELIVERY - THANK YOU*
UK Delivery UK deliveries are sent via the Royal Mail 2nd Class service and should arrive approximately 3-5 working days after you receive your dispatch email from us.
International Delivery All orders going outside of the UK are sent using a tracked or signed service. These services aim to deliver to Europe within 5-7 working days, and worldwide within 5-10 working days depending on the destination of your parcel.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first double check your bank balance.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Hair Made Easi Ltd, 727 Walmersley Road, Bury, BL9 5JN, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Hair Made Easi Ltd, 727 Walmersley Road, Bury, BL9 5JN, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
T: +44 (0) 7984858215 (Monday-Friday, 8am-5pm)
Place of registration: Bury, UK
Company Registration No. 10429477
VAT No. 256181306
EUIPO application number 003475847-0001
Trade Mark No. UK00003243066