FAQ's
FAQ's
Please choose a category> Do you ship internationally?
Yes we ship to most countries across the world
> Can I change my delivery address?
Yes, as long as your item hasn't already been fulfilled. Please contact our customer service team on hello@hairmadeeasi.com
> My order was received damaged/items missing/with incorrect products. What should I do?
Please email our customer service team with any relevant images, your order number, name and address to hello@hairmadeeasi.com
> My tracking says my parcel has been delivered but I haven't received it.
Please check with your neighbours and any safe places your parcel could have been left. If it still cant be found, please contact our customer service team on hello@hairmadeeasi.com
> Can I change my order?
Yes, as long as long as it is within 30 minutes of placing your order. Please contact our customer service team on hello@hairmadeeasi.com
> How long will my order take to arrive?
Click here for more information
>How do I return my order?
There is more information here
> Tape Products Questions
- Can I refit my clients tapes in one sitting? Yes, just make sure you are using our tapes and remover and the clients hair is clean.
- Is the remover alcohol or oil based? Alcohol
>Nano & Micro Product Questions
- What is the warranty for my pliers? 6 months
- What are the rings made from? nano's are copper and micro's are aluminium
- What size are the rings? Nano = 3mm micro = 4.5mm
- Will the rings fade? No, as long as your client doesn't use heat tools on them and they use sulphate and parabens products
- How long will my Easiloop last? Overloading and nipping the end of the Easiloop are the only reasons for the tool to break prematurely. When looked after properly they will last for months.
> Weft product Questions
- What is your thread made of? It is pre-bonded nylon
> Bond Product Questions
- How hot does the heat tool go? 220 degrees celsius
- Can I use your remover for removing bonds? Yes
> Holder & Trolley Questions
- Is the trolley tint resistant? Yes
- How easy is the trolley to put together? very easy! We have easy to follow step-by-step instructions
- What heat does the trolley withstand? 120 degrees
- What extensions does the Easiweft hold? It was designed for wefts and tapes
- What extensions does the Easibond hold? It was designed for nano & micro's but will hold all hair extensions
> Other Product Questions
- Are there any new products coming? YES! Watch this space and keep an eye on our socials!
>How do I set up a trade account? Click here
> How do I become an affiliate/change my affiliate code?
Log on and apply/change here
> How do I become an ambassador/trailblaizer?
Tag us in all of your social media posts where you are using our products, we love to see our tools in action, our social media team will get in touch
> Do you supply complimentary products for training kits?
No. Just for our ambassadors/trailblazers
> Where are you based and can I come and collect my order?
We are based at Unit 16 Bury Business Centre, Bury, Manchester BL9 6BU and open between 8.30am - 4.30pm Mon-Fri
Do I get a guarentee with Hair Made Easi products?
Yes. All tools have a warranty of 6 months except the Easiloop which has 1 month warranty
Time to Shop
