At Hair Made Easi, we’re committed to making your shopping experience smooth, whether you're in the UK or anywhere else in the world.
We understand how important it is to get the right products delivered to you on time and in perfect condition, and we're here to support you every step of the way.
Here’s a quick guide to some of our most frequently asked questions about shipping, orders, and returns.
Do you ship internationally?
Yes, we’re proud to offer international shipping to most countries around the world! No matter where you're based, we want to ensure our revolutionary hair extension tools reach you.
Just pop your order through our website and we’ll take care of the rest. Shipping rates and times may vary depending on your location, but you can count on us to get your products to you as quickly as possible.
Can I change my delivery address?
Absolutely! As long as your order hasn’t already been fulfilled, you can change your delivery address. Simply get in touch with our customer service team at hello@hairmadeeasi.com, and they’ll assist you in updating your details.
Please be sure to reach out quickly to avoid any potential delays.
What should I do if my order arrives damaged, with items missing, or incorrect products?
While we take great care in ensuring your items arrive safely and correctly, we understand that sometimes things go wrong. If you receive damaged items, notice something missing, or were sent incorrect products, we’re here to help.
Just send an email to hello@hairmadeeasi.com with the following details:
- Your order number
- Name and address
- Any relevant images of the issue
Our customer service team will respond swiftly to resolve the problem, so you can enjoy your Hair Made Easi products as soon as possible.
My tracking says my parcel has been delivered, but I haven’t received it. What now?
Don’t panic just yet! Start by checking with your neighbours and any safe places your parcel might have been left (porches, garages, or around the side of your house).
If your package is still nowhere to be found, please contact us at hello@hairmadeeasi.com. We’ll work with you and the courier service to track down your delivery or arrange a solution.
Can I cancel or change my order after I’ve placed it?
Yes, you can – but you’ll need to act fast! If you change your mind, you have up to 30 minutes after placing your order to cancel or make changes.
To do this, simply reach out to our team at hello@hairmadeeasi.com and we’ll help update or cancel your order before it’s processed.
How long will my order take to arrive?
Delivery times will vary depending on your location.
For a more detailed breakdown of our shipping times, please click here for more information. We offer fast shipping options so you can get your hands on our innovative tools quickly and efficiently.
How do I return my order?
If you need to return an item, we’ve made the process as simple as possible. For full details on how to return your order, please click here.
We’re committed to ensuring you have the best possible experience with us, every time.
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